Asset Management -
Database Design -
Support -
Network Architecture -
Training
Customer Support Services
With Technology expanding and changing at an alarming rate how do your employees keep up? With a friendly, attentive and knowledgeable help desk staff a call away, your institutions IT users will have answers to any question, or a service engineer will be dispatched for hardware and in depth assistance. Information Control employees are backed by the depth and resources of the entire company and it's affiliates. This knowledge provides a valuable resource to your companies employees, allowing then to be more efficient workers.
With an Automated Help Desk provided by IC your department can expect over half of the service requests to be resolved via phone and real time. Trouble calls are logged, tracked, dispatched and escalated with statistical metrics via an Automated Call Management System. With the statistics provided by this system management can track problem areas and develop fixes. This helps free up time for preventative measure rather than the all to common "firefighting approach" many IT shops are accustomed to.
Benefits
- Customer Friendly
- High MIS Visibility
- Increase Usage
- Eliminate User Frustration
- Improve MIS Image
- More User Friendly
SKILLSETS
- Expert local and remote application programs and Operating System Software support. Experienced with, and in the operations and use of, MS Office application suites and in excess of 160 different DOD, Health Care and Educational systems and applications.
- Experienced Digital Equipment Corporation (DEC) VMS Operating System Software administration and maintenance.
- Customer premises and/or remote hardware configuration, maintenance and repair support (PC and Servers, Unix Workstation and Mini platforms, X-Terminal, VT Terminal).
- Workgroup installation, implementation and user training for full use of MS Outlook 97/98 document and calendar sharing. Once configured, users will be instructed in managing document and information sharing via MS Outlook . Existing non-MS Outlook e-mail will be converted to appropriate personal mail.
- Hardware Warranty Period and Contract Service Management.
Information Control is proven in enhancing customer satisfaction by allowing the users to concentrate on their business, not on the tools of the trade. Let us help your corporation in the many aspects of computer technology. For further information, please use our contact page.
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